Returns & refunds

We accept return requests made within 14 days of delivery. To be eligible, your item must be unused, in the same condition in which you received it, and in its original packaging with all parts, manuals, and accessories included.

To begin a return, email support@shopwoodora.com with your order number and the reason for your request. Please wait for return instructions before sending anything back; items returned without authorisation may not be accepted.

For safety and fairness, we cannot accept returns of:

• Gift cards or downloadable products
• Personalised, made-to-order, or final-sale items
• Products damaged through misuse, improper assembly, or normal wear
• Items missing parts, packaging, or proof of purchase

If you are unsure whether your item qualifies, contact us before sending it back.

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can make it right.

When the issue is confirmed, we will arrange an appropriate replacement, refund, or other solution at no additional cost to you.

Unless the item is damaged, defective, or incorrect, return shipping costs are the customer’s responsibility and original delivery charges are not refundable. We recommend using a tracked service, as we cannot refund items that do not reach us.

If we provide a return label, its cost may be deducted from your refund unless the return is due to our error.

We will inspect your return after it arrives and let you know whether the refund has been approved. Approved refunds are issued to the original payment method, normally within 5–10 business days. Your bank or card provider may need additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please contact us.

The quickest way to exchange an item is to return the original purchase and place a new order after your return is approved. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes after an order enters fulfilment.