Privacy policy

When you visit or buy from Woodora, we may collect information you provide, including your name, billing and shipping addresses, email address, phone number, payment details, order history, account information, and messages sent to us.

We may also collect device and usage information such as your browser, IP address, time zone, cookie identifiers, and how you interact with our store.

We use personal information to process and deliver orders, take payments, provide customer support, prevent fraud, improve our store, comply with legal obligations, and send marketing communications when you have asked to receive them.

Where required, we rely on your consent. In other cases, we process information to fulfil our contract with you, meet legal duties, or pursue legitimate business interests that do not override your rights.

Our store is hosted by Shopify, which processes information needed to operate the storefront and checkout. We may also share information with trusted providers that help with payments, delivery, analytics, customer service, marketing, fraud prevention, and IT operations.

We may disclose information when required by law, to protect our rights or customers, or as part of a business sale or reorganisation. We do not sell personal information for money.

Cookies and similar technologies keep the store working, remember preferences, measure performance, and help us understand how visitors use Woodora. Some cookies are essential; others may be controlled through the cookie banner or your browser settings where available.

Blocking cookies can affect features such as the cart, checkout, or saved preferences.

We keep personal information only for as long as needed for the purposes described here, including tax, accounting, dispute, and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Depending on where you live, you may have the right to ask for access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You can unsubscribe from marketing emails at any time using the link in the message.

To make a privacy request, contact us at support@shopwoodora.com. We may need to verify your identity before completing the request.

Our providers may process information in countries other than your own. Where required, appropriate safeguards are used for these transfers.

Woodora is not intended for children to purchase from directly, and we do not knowingly collect personal information from children without appropriate consent. A parent or guardian who believes a child has provided us information may contact us to request its deletion.

We may update this policy when our practices, services, or legal obligations change. The date at the top shows the latest revision.

Questions or privacy requests can be sent to support@shopwoodora.com. If you are not satisfied with our response, you may also contact the data protection authority where you live.